Common Issues and Fixes
Last Updated: August 7, 2024
Common Technical Problems and Solutions
Below is a list of possible solutions to the common technical problems players can encounter with the client.
You should create a folder and add that folder to your antivirus exception when uninstalling it, as it ensures that nothing may be intentionally removed from the client or its contents.
Minimum System Requirements
Client errors:
Servers are showing as offline
Start the launcher.exe and check if your game is at its latest version. If it's not, let it update and check again.
Restart your router and PC and check again.
Add the elementclient.exe file to your antivirus/firewall exception list.
Alternatively, redownload / reinstall the client.
Game client won't open or crashes upon launch
Install Microsoft Net Framework 4.
Add the game directory to your antivirus exception list.
Start the game from launcher and click Verify button, then once the process finishes, check again.
Install DirectX 9.0c by running dxwebsetup.exe file located in PWE/element/ directory and check again.
Reinstall your graphic card drivers and check again.
Update your Windows (if your system is outdated it might be missing some libraries required to run the game).
In the end, restart your PC and check again.
If it still fails, redownload / reinstall the client.
Game client crashes upon logging your toon
Go to the panel to move your toon to the safe spot.
Solution above might not be permanent - in this case go to PWE/element/userdata and delete systemsettings.ini file and Layout folder - start client and check again.
Add the game directory to your antivirus exception list.
If problem still persists, click Verify button on launcher and check again.
Finally, if the problem still persists, it means that the client is corrupted. In this case please redownload / reinstall the client.
Error message: Missing d3dx9_42.dll file
Install DirectX 9.0c by running dxwebsetup.exe file located in PWE/element/ directory.
Reinstall your graphic card drivers.
.ini files cannot be edited and saved / new file is created as .txt
Run Command Prompt as Administrator and type
net user administrator /active:yes, press enter then close the window and try again.
Launcher errors:
Launcher won't update or Launcher message: Update server connection fails
Run the Launcher as administrator and check again.
Add Launcher.exe to your antivirus/firewall exception list and check again.
Restart the PC and router, then check again.
Alternatively, redownload / reinstall the client.
Launcher showing SE_ERR_ACCESSDENIED
This is happening because the launcher doesn't have access to your /element folder
Create a new notepad, paste this inside of it:
Save this as perms_fix.bat and run it in the root directory (ie if you extracted it within Perfect World Ember/element, you'll place the .bat file within Perfect World Ember)
Alternatively, you can check a guide to make a windows folder readable
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